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Accessibility

FAST TV Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility
FAST TV Limited takes the following measures to ensure accessibility of our website:

Include accessibility as part of our mission statement.
Integrate accessibility into our procurement practices.
Provide continual accessibility training for our staff.
Assign clear accessibility goals and responsibilities.
Employ formal accessibility quality assurance methods.

Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Technical Specifications
Accessibility of the FAST TV Limited website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives
Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

Third-party content: We cannot always ensure that third-party content (such as embedded videos or social media feeds) is fully accessible, as we do not have control over these elements. We endeavour to use accessible third-party services wherever possible.

Legacy documents: Some older PDF documents and files may not be fully accessible. If you require an accessible version of any document, please contact us and we will provide an alternative format.

Complex data visualizations: Certain charts, graphs, or interactive visualizations may not be fully accessible to screen reader users. We are working to provide text-based alternatives for all visual data.

Assessment Approach
FAST TV Limited assessed the accessibility of our website by the following approaches:

Self-evaluation
External evaluation (where applicable)

Feedback
We welcome your feedback on the accessibility of the FAST TV Limited website. Please let us know if you encounter accessibility barriers:

Email: support@fasttvltd.com
Phone: [Your phone number if applicable]
Postal Address: 3rd Floor, Suffolk House, George Street, Croydon, England, CR0 0YN

We try to respond to feedback within 5 business days.

Compatibility with Browsers and Assistive Technology
Our website is designed to be compatible with the following assistive technologies:

Modern web browsers (Chrome, Firefox, Safari, Edge)
Screen readers (JAWS, NVDA, VoiceOver)
Screen magnification software
Voice recognition software

Our website is not compatible with:

Browsers older than 3 major versions
Internet Explorer 11 and earlier

Technical Information
The FAST TV Limited website is designed with accessibility in mind, including:

Clear and consistent navigation structure
Sufficient colour contrast between text and background
Resizable text without loss of functionality
Keyboard navigation support
Alternative text for images
Clearly labelled form fields
Descriptive page titles and headings

Formal Complaints
If you are not satisfied with our response to your accessibility feedback, you may escalate your complaint:

In the UK, you can contact the Equality Advisory and Support Service (EASS):
Telephone: 0808 800 0082
Website: https://www.equalityadvisoryservice.com/

You can also contact the Equality and Human Rights Commission (EHRC):
Website: https://www.equalityhumancommission.com/

Ongoing Efforts
FAST TV Limited is committed to continual improvement of our website’s accessibility. We regularly:

Review our website for accessibility issues
Update content to meet current accessibility standards
Train our team on accessibility best practices
Seek feedback from users with disabilities
Work with accessibility consultants and auditors

This statement was created on 17 October 2025 and will be reviewed periodically to reflect any changes to our accessibility practices.

Company Information
FAST TV Limited
Company Registration Number: 15145280
Registered Office: 3rd Floor, Suffolk House, George Street, Croydon, England, CR0 0YN
ICO Registration Number: C1802056

Contact: support@fasttvltd.com
Website: https://fasttvltd.com/

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